As you know by now, the PlayStation 4 is here, and Sony is claiming an early victory days before Microsoft’s Xbox One launches this Friday. The company’s already sold over a million units in 24 hours, and a post on GameInformer reports that the number of defective units is at 0.4 percent.
But the company’s response has been swift, looking to replace busted units ASAP. And since I was one of the lucky 0.4 percent, my own PS4 was signed up for the repair/replace list thingie. I spoke with Sony Support on Saturday, and my pre-paid FedEx box arrived today. I packed it up and brought it to my local FedEx place. See you soon, new PlayStation 4! The form says that the turnaround time “is approximately 10 to 14 business days from the time we receive your original system.” So that ain’t bad, right?
But a few notes for those other lucky so-and-so’s who were similarly afflicted with defective PS4s. Firstly, on the slip you have to fill out, there’s a space for a service request number. If you’re like me, you might not have gotten one from your Sony Support rep. However, after looking at the FedEx label Sony used to send me the pre-paid box, I found a nine-digit number that followed a “1-,” which I surmised to be my service request number. I checked with FedEx, and they don’t use that code—so I’m hoping I was right on that count.
Additionally, make sure you include a copy of your receipt. I had to print mine out from an email, since I got it from Amazon, so make sure you’ve got that ready to go as well!
Other than that, there isn’t much else—except this little bit of amazing from the “Shipping Checklist”:
That’s right: don’t send discs, controllers, cables…or INSECT INFESTED CONSOLES.
Now, I understand the desire to not have an insect-infested piece of equipment sent to you in a box. That’s a totally reasonable feeling. Who would want that? I don’t know.
But a better question is what kinds of events in Sony’s history as a company have led them to feel the need to add that as a legitimate specification on their return form? I feel like it should go without saying. If your console is literally infested with insects, you should BURN IT WITH FIRE. This is a problem that goes beyond Sony’s technical expertise. This sounds like a life problem that you have.
I would love to know the series of events that have led to this detail’s inclusion on the form. Until I hear from someone at Sony directly, I guess I’ll just have to imagine a flood of ant-encrusted PlayStation 2s being sent to the company for service. What a delightful day that must have been.