This is What Sony’s PS4 Repair Form Looks Like

ps4 return

As you know by now, the PlayStation 4 is here, and Sony is claiming an early victory days before Microsoft’s Xbox One launches this Friday. The company’s already sold over a million units in 24 hours, and a post on GameInformer reports that the number of defective units is at 0.4 percent.

But the company’s response has been swift, looking to replace busted units ASAP. And since I was one of the lucky 0.4 percent, my own PS4 was signed up for the repair/replace list thingie. I spoke with Sony Support on Saturday, and my pre-paid FedEx box arrived today. I packed it up and brought it to my local FedEx place. See you soon, new PlayStation 4! The form says that the turnaround time “is approximately 10 to 14 business days from the time we receive your original system.” So that ain’t bad, right?

But a few notes for those other lucky so-and-so’s who were similarly afflicted with defective PS4s. Firstly, on the slip you have to fill out, there’s a space for a service request number. If you’re like me, you might not have gotten one from your Sony Support rep. However, after looking at the FedEx label Sony used to send me the pre-paid box, I found a nine-digit number that followed a “1-,” which I surmised to be my service request number. I checked with FedEx, and they don’t use that code—so I’m hoping I was right on that count.

Additionally, make sure you include a copy of your receipt. I had to print mine out from an email, since I got it from Amazon, so make sure you’ve got that ready to go as well!

Other than that, there isn’t much else—except this little bit of amazing from the “Shipping Checklist”:

ps4 return 1

That’s right: don’t send discs, controllers, cables…or INSECT INFESTED CONSOLES.

Now, I understand the desire to not have an insect-infested piece of equipment sent to you in a box. That’s a totally reasonable feeling. Who would want that? I don’t know.

But a better question is what kinds of events in Sony’s history as a company have led them to feel the need to add that as a legitimate specification on their return form? I feel like it should go without saying. If your console is literally infested with insects, you should BURN IT WITH FIRE. This is a problem that goes beyond Sony’s technical expertise. This sounds like a life problem that you have.

I would love to know the series of events that have led to this detail’s inclusion on the form. Until I hear from someone at Sony directly, I guess I’ll just have to imagine a flood of ant-encrusted PlayStation 2s being sent to the company for service. What a delightful day that must have been.

  1. The 10-14 business days is bullshit.

    They should just do the thing where they take your credit card info, send you a new PS4, then charge you if they don’t get the old one back.

  2. My ps4 was bricked as well. Very sad day in my household. Just a quick question. How long did it take ur box to get to you. Its been 48 hrs since my service call

    • I called on Saturday, got my box yesterday (Tuesday). Good luck, man!

      • Have you got your new ps4? I had a system that for some reason worked well for the first day. Than I hooked up the camera and then it would just shut off by its self. I also got my box Tuesday, just wish I knew when I would get a new one besides waiting 10-14 days.

  3. Sucks that your PS4 is buggy.

  4. I have a buddy who worked for a PC repair shop for a few years, and some of the bug-related horror stories he told would freak you out. Bugs like ants, spiders, and roaches are apparently attracted to the electrical frequencies of the hardware, so they like to make their homes in things like, well, game consoles and PCs.

  5. Haha… PS4 fails to the moon and back… :D

  6. That’s his catchpharse for November lol.

  7. It shouldn’t take 10 to 14 business days man. I called on sunday, got my box Tuesday morning. Went to my local FedEx Tuesday night, shipped it out and got my ps4 back on Friday. Luckily the whole process only took 6 days for me, but I’m away for the holidays so I’m not sure if they fixed my disc drive or just sent a replacement console.

  8. My ps4s blue light would not change from blue so i called sony and was on hold for 1 hour and 26 minutes until a women answered and walked me through all these steps. It finally came on but after I updated it. It turned to junk and never turned on again. It has been 2 weeks since my box came and no ps4. Very disappointed

  9. I just sent mine out. Does anyone know if they will fix mine and send it back to me or will they send me a new one off the line?

  10. It has been 8 days since Sony confirmed that they had received defected ps4. Curious to know when I could expect my replacement console I called 2 days later and requested an estimated time of arrival. They told me that the replacement was ready to be shipped and that they were just waiting for FedEx to pick it up. After not receiving my new console i decided to call them again today only to be the same thing “sir, your replacement console is ready to be shipped. We are just waiting for FedEx to pick it up.” When I told her that I had been told that exact same thing almost a week prior she said “oh, it must be the weather or something. ” is anyone else having this problem? Any info would help.

  11. It has been 8 days since Sony confirmed that they had received my defected ps4. Curious to know when I could expect my replacement console I called 2 days later and requested an estimated time of arrival. They told me that the replacement was ready to be shipped and that they were just waiting for FedEx to pick it up. After not receiving my new console i decided to call them again today only to be the same thing “sir, your replacement console is ready to be shipped. We are just waiting for FedEx to pick it up.” When I told her that I had been told that exact same thing almost a week prior she said “oh, it must be the weather or something. ” is anyone else having this problem? Any info would help.

  12. Ps4 service in Canada is amazing !! I sent my ps4 yesterday through purilator express (box was sent to me one day earlier) they now emailed me today with updated tracking number saying that my console is going to be deliverd tomorrow !!! Very impressed by Sony !!!

  13. What do i do if i only have my emailed receipt from where I purchased my ps4 and don’t have one to put in the box to get serviced

  14. If anyone in this blog had to pay to fix the disk drive issue how much did you pay so I know what I’m looking at.. You know ball park? Mines won’t take any disks in.

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