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Blizzard Apologizes for Botched Diablo III Launch
Two days in, and it’s no secret that the release of Diablo III has been marred by rampant errors and server issues, resulting in a lot of unhappy consumers stuck with unplayable games. Despite their preparations, Blizzard wasn’t able to handle the massive demand that the game generated. While they’re working things out, they’ve decided to hold off on instituting the auction house feature, which was scheduled to go live on May 22.
Community Manager Bashiok posted an apology on the Battle.net forum last night, thanking gamers for their huge support of the game, and apologizing for the problems they’ve been experiencing.
“As many of you are aware, technical issues occurring within hours after the game’s launch led to players experiencing error messages and difficulty logging in. These issues cropped up again last night for the Americas and Europe servers. Despite very aggressive projections, our preparations for the launch of the game did not go far enough.
We’ve been monitoring the game 24/7 and have applied several optimizations to help our systems better weather the global rush. As of late last night, specifically 11:50 PM PDT on May 15, all systems have been online and running relatively smoothly. We’re continuing to monitor performance globally and will be taking further measures as needed to ensure a positive experience for everyone. This includes some maintenance to implement additional improvements for each region.”
Bashiok’s post also mentioned the achievement issues that gamers reported yesterday—that their in-game achievements were vanishing.
“Some players began to notice early on that achievements were either not being earned properly, or not being saved between multiple logins,” he writes. “We’re investigating this issue and will provide a specific update as soon as possible.”
How’s everyone’s Diablo III experience been thus far? Lots of errors? No errors at all? Server issues?
Has it been like this:
Via Battle.net
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I can play it for about 10 minutes but then I get a gray screen :/
HAHA, that video embodies the feeling almost perfectly, how do you guys find this stuff.
Still don’t buy that blizzard was caught off guard by D3′s launch. The apology screams PR statement all the way, still glad the game is playable now, I hope haven’t installed it due to hearing about the error 37 glitch……
But blizzard better be careful their beginning to show how much control their corporate overmasters have.
to add to my statement, blizzard doesn’t exist anymore its time we call them for what they really are, a division of activision.
Both Blizzard and Activision is owned by Vinvidi. So if there really was someone to blame It is probably them. If Vinvidi did not pick up Activision I wonder how things would turn out.. something tells me it wont be far off from what has happened now.
No issues here what so ever o_o
Hell I’d take Error 37 over not being able to play it at all right now, because I have to buy an i5 or i7 processor computer that will cost me hundreds of dollars more.
“We recognize the problem and could easily fix it, but we won’t because we’re driven by greed and would rather punish our paying customers than address piracy in a reasonable way. Sorry.”
I don’t think they’re really sorry
Worst game ever! I don’t even have good Internet, I can barely play.
This brought me many lulz… Oh, and I haven’t run into this issue with my copy… So I get to skip ERRAZ 37!!!! Mwahahahahah!!!!!
I just hate how I have to login to play my single player game. I hope you’re happy, Blizzard. To fight a few pirates, you killed the villagers.
agreed……since I preordered the game i’ll play it but heart of the swarm is off the table…. which is a shame but even thats starting to feel like WoW.
Hell even WoW has more of a challenge than diablo 3 is seeming to have.