Blizzard Apologizes for Botched Diablo III Launch
Two days in, and it’s no secret that the release of Diablo III has been marred by rampant errors and server issues, resulting in a lot of unhappy consumers stuck with unplayable games. Despite their preparations, Blizzard wasn’t able to handle the massive demand that the game generated. While they’re working things out, they’ve decided to hold off on instituting the auction house feature, which was scheduled to go live on May 22.
Community Manager Bashiok posted an apology on the Battle.net forum last night, thanking gamers for their huge support of the game, and apologizing for the problems they’ve been experiencing.
“As many of you are aware, technical issues occurring within hours after the game’s launch led to players experiencing error messages and difficulty logging in. These issues cropped up again last night for the Americas and Europe servers. Despite very aggressive projections, our preparations for the launch of the game did not go far enough.
We’ve been monitoring the game 24/7 and have applied several optimizations to help our systems better weather the global rush. As of late last night, specifically 11:50 PM PDT on May 15, all systems have been online and running relatively smoothly. We’re continuing to monitor performance globally and will be taking further measures as needed to ensure a positive experience for everyone. This includes some maintenance to implement additional improvements for each region.”
Bashiok’s post also mentioned the achievement issues that gamers reported yesterday—that their in-game achievements were vanishing.
“Some players began to notice early on that achievements were either not being earned properly, or not being saved between multiple logins,” he writes. “We’re investigating this issue and will provide a specific update as soon as possible.”
How’s everyone’s Diablo III experience been thus far? Lots of errors? No errors at all? Server issues?
Has it been like this: