Capcom Also Targeted by Better Business Bureau
They should call themselves the BUSY Business Bureau—because they have been. It seems as though gamers have been making plenty of calls to the North American consumer watchdog organization. Not only did we find out that, yes, the BBB has declared that EA misled consumers regarding the recent controversy over the Mass Effect 3 ending, but now they’re going after Capcom and their so-called “on disc DLC.”
The news comes courtesy of GamesIndustry, which posted the story yesterday. As a result of over 30 complaints logged with the bureau against Capcom since March 27 this year, the BBB has downgraded Capcom from an A+ to a B-rated business. The complaints, it seems, were classified as “advertising/sales issues” and “problems with product/service,” and point to gamers’ dissatisfaction with the fact that Capcom sells consumers content for extra cash even though it’s already on the disc itself.
Capcom, for what it’s worth, offers up a defense of the practice, having issued a statement to the bureau:
“There is effectively no distinction between the DLC being ‘locked’ behind the disc and available for unlocking at a later date, or being available through a full download at a later date, other than delivery mechanism.”
And, you know, the fact that you’re paying for stuff that’s already on the disc that you paid for.
I guess I can sort of understand where Capcom’s coming from, but at the same time, if you’ve got room on the disc to store data and content, I kind of have a hard time believing any justification for breaking it up and reselling access to it to consumers. Especially because, more than any other reason, THIS ROUTINELY PISSES YOUR CUSTOMERS OFF.
Like, it’d be one thing if you were getting away with it for a while and no one really cared, but this is a pretty big deal for most gamers at this point. One would think you’d just say, “Whoops! Ran out of room! Gotta buy this DLC that’s DEFINITELY NOT ON YOUR DISC NOW!” and just let us download the stuff. How much longer do you think Capcom will keep doing this?