Microsoft Responds to FIFA 12 Hacks

By Lawrence Sonntag | 20 October 2011 | 172 Comments

Based on all the folks claiming their accounts have been hacked in the previous report, we decided to reach out to Microsoft and see if they had any official update on what’s going on. Their response isn’t exactly sexy.

We do not have any evidence the Xbox LIVE service has been compromised. We take the security of our service seriously and work on an ongoing basis to improve it against evolving threats. However, a limited number of members have contacted us regarding unauthorized access to their accounts by outside individuals. We are working with our impacted members directly to resolve any unauthorized changes to their accounts. As always, we highly recommend our members follow the Xbox LIVE Account Security guidance provided at www.xbox.com/security to be protect your account.

Basically, Microsoft isn’t acknowledging that a widespread system compromise did take place, nor that there’s anything systemic in the compromise. This appears contrary to the user response we’re seeing on the previous story, but then again, we don’t have the whole picture.

Normally, I’d view this as a case of Internet busybodies making up stories just to be dramatic, but too many of these stories ring true. Plus, Activision Social Media Manager Dan “One of Swords” Amrich is a victim here, and I doubt he’s the sort to tell tales.

Here’s a collection of other stories provided by the community –

Connor Savas:

Ass holes did this to me I had 2110 map on my gtag and now there’s 30 I recovered my tag only to find that FIFA 12 was my last game played and 15g was on the game 1 was star a ultimate team. 2 Was sum outher one not no what I’m going to do ):

Nick:

Looks like mine got hacked too. And I thought that my sister had played her friend’s FIFA12 when they came over. Damn.

Vincent:

Ive had the exact thing happen to me… but it was with fifa 11. on august 20 i went to work came home and found that my account was recovered to a different Xbox. i tried to recover but the password was changes. i change it again recovered it and reported it to Microsoft. that lock my account and said they will “look into it”. Its been 2 months now and nothing has happen. the little bastard that stole my account also stole 200 bucks from my back account. to buy 10000 Microsoft points and a family gold pack. i took notice of this story when fifa 12 was mention. but i was hacked BEFORE that game came out. with fifa 11. maybe it really is because of EAs servers. And to top it off when i finally made progress with Microsoft on the phone they told me that when they do get to my account i wont be able to log in for a month. woooo.not.

Deryl32:

Ive had the exact thing happen to me… but it was with fifa 11. on august 20 i went to work came home and found that my account was recovered to a different Xbox. i tried to recover but the password was changes. i change it again recovered it and reported it to Microsoft. that lock my account and said they will “look into it”. Its been 2 months now and nothing has happen. the little bastard that stole my account also stole 200 bucks from my back account. to buy 10000 Microsoft points and a family gold pack. i took notice of this story when fifa 12 was mention. but i was hacked BEFORE that game came out. with fifa 11. maybe it really is because of EAs servers. And to top it off when i finally made progress with Microsoft on the phone they told me that when they do get to my account i wont be able to log in for a month. woooo.not.

Rich-c:

I would really appreciate some word on how we are all getting are accounts hacked with this Fifa thing and Microsoft is saying nothing is going on. Its all over the net and twitter. I am locked out of my xbox live account and had money stolen for 6000 Microsoft points. So can you guys please Cowboy up and release the INFO. So people can protect them self.

Shane:

I had mine hacked two days ago. They bought 10,000 MS point and seem to have spend them all (including some I already had on my account) on FIFA bundles. It was easy enough to retrieve my account but how hard it’s going to be to get my money back is another question. Microsoft support have warned me it might take a month for the investigation to finish and until it does I can’t use Xbox live, Windows live, or Games For Windows live. Not impressed!

Jeff:

I also was hit with this on Saturday, October 15th. I also do not use the EA servers. I also haven’t used this username or password for at least 5 years. It is outdated and irrelevant due to life changes.

I suspect that Microsoft has hackers inside their servers. Fortunately I only lost a few thousand MS points. My 4 year old son managed to purchase the highest MS points deal a few years ago because the CC was linked. That got removed very quickly.

I’d suggest to anyone, affected or not, NEVER put your bank or CC info on ANY site. PayPal, Microsoft, PSN, etc. The thieves appear to be ahead of the corporations.

I’d note that I also got two FIFA achievements. That seems to be the “fingerprint” left behind on this issue. That is actually how I figured out that I was affected by this hacking.

Microsoft still wants to say that it was either a “mix up” or that I allowed someone to Phish my account info. I don’t ever fall for phishing tactics. If I get an email suggesting that I go online, I use my trusted bookmark link or I don’t visit the page. I verify ALL emails before entering info.

Dan:

Add me to the list of hacked , 3 fifa cheevos & locked out of my gamertag. worse bit is xbox support dragging their feet over sorting these accounts out & returning them to their rightful owners.

Julian:

I just got my account hacked. I was at work when my friend called me to tell me that I had just logged in to play FIFA 12. He knew I was at work so thankfully he called me and I was able to get the account locked down immediately. The guy bought $75 of MS points and spent it on a Gold Premium Content pack. I’d be less annoyed if he had bought stuff for a better game (in my opinion. Obviously some people like the EA series of yearly sports titles.). Hope this gets plugged soon, I’d hate to have to dump XBL cause some hooligans are causing mayhem via EA servers (yet another reason for me to loathe EA) and it affects people who don’t play on them.

Dave:

I recently found out I was hacked. I do not play FIFA12 (although I WAS going to buy it). However I DO play NHL12 and NCAA12 – both EA servers. I found out when the hackers bought 10,000 microsoft points on my credit card – I received an e-mail to my primary e-mail address. After I found out, I immediately cancelled my credit card and filed a dispute on the charges. I called microsoft – they are starting an investigation but I can’t recover my gamertag or go online for the next 25 days. Microsoft said they could permanently ban the offender’s machine from playing on xbox live. I’d rather see the person in handcuffs but if they’re overseas I guess there’s not much you can do…

Felipe:

Happened to me earlier this morning, if I hadn’t gotten notices by mail about the first purchase of $50 they’d have gone on draining my card I bet. Microsoft locked the account at my request and they promise a refund but if they’re still saying there’s no problem on their side then the evidence says otherwise. Also, you don’t need to own Fifa 12 for this to happen to you, my system has never even touched a sports game.

Connor:

Its fucking xbox, i just got my account havked, and i have never played a fifa game in my life

I’m trying to give Microsoft the benefit of the doubt here, but it’s a little hard to accept that they “do not have any evidence the Xbox LIVE service has been compromised” after all the testimonials above. Then again, Electronic Arts appears to be tacitly connected to the issue, so we’ll follow up with them as well.

172 Comments

Posted by Glenn Guest on 02 November 11 at 5:07am

I wash hacked today, same guy haili_121@yeah.net no idea how he’s done it, i’ve got all top security stuff :(
Posted by Rob on 02 November 11 at 11:53am

Happened to me as well on the 28th, set up a Unauthorized Usage Investigation or wtf ever its called. From what I hear if your account gets migrated there isn’t any way to get it back.
Posted by Moikay on 02 November 11 at 2:07pm

Today i came home from school to see 2 gay achievements unlocked on FIFA 12 and also 1200 microsoft points down the drain. Microsoft better give me those 1200 back.
Posted by rubymexcico on 02 November 11 at 10:03pm

same fucking shit happen here……
Posted by Don M on 03 November 11 at 1:49am

Happened Yesterday to me … Got home, account gone. Logged in to see that sumone stole my 3000 MS Points to buy Fifa 12 Ultimate Packs … Luckily I could recover my Gamertag back on my XBOX … This sucks big balls

!M!
Posted by Lawyer on 03 November 11 at 2:10pm

Microsoft has been absolutley cavalier and unhelpful in dealing with this situation. They are pretending like it is happening to only a small number of people and are doing nothing to prevent it from reoccurring (like preventing large FIFA purchases or limiting the number of daily transactions). Worse, they are locking users out of their accounts for months at a time in the apparent hope that they will give up and let Microsoft keep the money charged to their cards so the customer can get back on line.

Well, in my case, they have stepped on the wrong toes. I’m a gamer, a victim of the FIFA hack, and a lawyer.

I am looking for a class representative to begin a class action lawsuit against Microsoft, EA, and others over this issue. I need the representative to have been a victim of the hack, and had their credit card used to purchase MS points. The person needs to be a resident of the State of Alabama. At this point, I am not looking for someone whose account was migrated — that may be a subsequent lawsuit.

If you fit the bill and would like to be a class representative, or no someone who does, please email me at xboxfifahacklawsuit@gmail.com.
Posted by Abbie on 03 November 11 at 11:08pm

Yep. Checked my email and found out they bought TONS of microsoft points. Cool. Super cool. I hope they find these guys and throw them in jail. for like 25 years.
Posted by NaverPlayedFifa on 03 November 11 at 11:57pm

I just had a charge to my bank account from microsoft for these Fifa packs and google led me here trying to figure it out. Guess I have to call Microsoft in the morning.
Posted by Mike G on 04 November 11 at 7:41am

I also got hacked, same deal. Managed to recover my gamertag and I can play on Xbox Live, but all my menus are in Russian, can’t use Zune or the hundreds of dollars of videos I’ve purchased and the little bitch spent 10,000 microsoft points. Sure enough I have 2 achievements unlocked in Fifa 2012. What is it with that game?
Posted by gary smith on 04 November 11 at 8:57am

i just got hacked today while i was at work and i managed to get my email back but not before they spent around 5500 mp on some games. i own fifa 12 but i am not stupid with my password. they also change my region to brasil so the xbox.com is all in portugese now i need to find out what the hell i need to do to get it all back, but i will swear if i get told that i will have a month with no xbox live.
Posted by Joost on 05 November 11 at 6:59am

Yup, same here. Got up this morning, switched the xbox on and of the 1500 plus microsoft points I still had, 30 remain and I’ve gained 2 achievements.

It first came up with some error as I couldn’t load my normal profile. It said it was corrupted. Managed to recover the profile only to find that there’s 2 achievements added and a lot less MS points.

I don’t own Fifa 12 by the way…
Posted by MeToo on 05 November 11 at 7:09pm

Just found out this happened to me too. Booted up my console to find that my account locked me out. I have to go to the website and reset my password, and then recover my account on my console. Luckily I have not received any charges on my account, just the two achievements on FIFA.

With all the games coming out now, this would be a bad time to lose my account for a month.
Posted by Overly annoyed on 07 November 11 at 6:52am

Add me to the list aswell,

except i saw the little tw@ hacking the account but by the time i got through to support, he’d drained my card of £60, added a “friend” to the account (who is still there) and spent my original 1500 pts

waiting on a UK lawyer to start proceedings against MS and EA, i’ll add my name to the action
Posted by JAGGGED on 07 November 11 at 3:46pm

Got two emails early morning Nov 5/11 from Microsoft saying I added a phone number to my account…. BS… went in asap and got rid of stuff that was changed and reset to stronger password. Was able to recover my gamer profile back to xbox and of course saw the now infamous FIFA 12 stuff on my profile and my 2000 points gone. I didn’t have any credit card info on there but I only use a pre-paid credit card anyhow.
Called Microsoft and let them have my account for the 25 days so maybe they can do more than ban these a-holes from xbox live…. this is theft – big time…. and they should get some jail time for stealing my money!!
Posted by amanda taraszkiewicz on 07 November 11 at 10:32pm

My son just got hacked while playing in the middle of battlefield 3….he thought it was just a server error…recovered his gamer tag… then two minutes later…he was kicked off again… Immediatly I went online to change my password ect… only to find out 10,000 microsoft points have been charged to my credit card!! This just happened 5 minutes ago and now I am doing a quick google search only to find this is happening to numerous people. It sounds like people at xbl need to put out an alert and start being proactive!! This is totally unacceptable.. Then reading you are locked out of your account for weeks while they investigate??? My son saved his money to buy this game… and now won’t be able to play online with his friends??? WTF And the people from xbox sound all like it is no big thing..It clearly is…. .saying to call so they can start their month long investigation… I don’t know about you but I work hard for my money… Maybe instead of calling xbox I think maybe there may be enough people by now for a class action law suit… so calling a lawyer instead may be in order. This isn’t just some 39 year old guy sitting in his moms basement..randomly hacking a couple people…It’s been going on for a few months now at least from what I can tell by whole 3 minute investigation..Same thng happening..over and over..people are getting hacked, points added, (I see alot at exactly 10,000) then games are bought, or tried to before the owner becomes aware and changes his info…….This is so frustrating especially since it is happening so often.. Where was my alert??? Sounds like there has been a breach somewhere up the chain…. and they are trying to keep it quiet….. Forgive my run on sentences and spelling mistakes… I’m one ticked off mom and I am typing a hundred wpm…Think I will go post this on every message board I can find…….thanks.
Posted by Acey on 08 November 11 at 2:10am

I JUST got hacked tonight.. I was in the middle of watching netflix and got kicked off..then i couldnt log in or recover.. then I checked my original email only to find a notification email in my inbox from EA.com saying my email address was changed… I couldnt log into xbox.com with my old email login…My bank statement said I have 150$ worth of charges so far (I called to freeze my account) and I had a friend tell me what the last game my GT played was… sure enough.. FIFA 12…

I hate soccer… def wasnt me…

So I myself wont be as lucky as those who got to log in on time n change their stuff… I have to rely on MS now to get my GT back.. and I want that one back.. ive had it for years!! I NEED IT… but seems like they are freezing accounts? WHY? How much info is needed to prove its mine?? ugh.. not my night..
Posted by DehEvilGirl on 08 November 11 at 4:10pm

I got hacked on September 1st. Samer thing- lost a crapton of XBL points and now have a dirty soccer achievement on my profile. It’s been two months- and they haven’t helped me at all.
Posted by Darren on 09 November 11 at 4:51am

To help see when our cases might get sorted, can i propose that we do the following.

Date Hacked – 28th Oct
Reported – 28th Oct
Points taken/purchased – 5000
Date resolved – Ongoing
Compensation – (hoping to get 6 months gold membership)
Posted by IceeLady on 09 November 11 at 1:46pm

I found out I was hacked. Lost a couple thousand Micro$oft pts and had to recover my GT, which took 4 tries with Support on the phone.

Their idea was that I gave my password out to someone so they could come over to my house to play FIFA12 on MY 360 and purchase DLC on MY console for a game I’ve NEVER played any of the series and have no desire to do so.

I’ve been told that they will block everything for 30 – 45 days to ‘investigate’. I know things like this can happen, but they are handling this very wrong IMO. The 2nd customer support I spoke to the other day had never heard of this happening…………. excuse me???? the majority of the gaming community has heard of it.
Posted by Steve on 09 November 11 at 2:51pm

Well just to add to the list I was got 3 hours ago. Think I may ditch xbox and go for a PS3
Posted by Matt Jones on 10 November 11 at 7:55am

I’ve been FIFA’d too. All points stolen and spent on FIFA 12 packs but they’ve also changed my linked email address so it’s impossible for me to recover my gamertag.
Posted by GetAPC on 11 November 11 at 5:46am

Simple solution get rid of your crapboxes and get a PC!

ROFL.
Posted by Alex on 13 November 11 at 10:25pm

Well i don’t understand why everyone is surprised? Look at ps3 serves when they got hacked… they were down for months. Luckily for them the only money they have is in the store… but for xbox users u guys pay for everything.. Tough love
Posted by dovo on 14 November 11 at 2:36pm

I came across this site after googling what happened to me Saturday afternoon. $95 in ms points and all mine spent. FIFA 12 was my last game played although I’ve never played it. I also had some new friends all from the UK. Definitely something going on here.
Posted by Jonathan on 14 November 11 at 6:35pm

Im on the list also but not for FIFA as far as i can tell. My account was migrated overseas. i complained about it on 9/26 and here we are 11/14 and nothing has been done. Microsoft reps stated to me over the phone (that they have recorded) that there has been a rash of these happening and they will get to it when they feel like it. I am contacting the Attorney General in CT to investigate them on this issue and have it resolved. I am now starting to demand that i get restitution for the xbox, my live, my stolen microsoft points, all the games that i have downloaded that can not be played now, and every other cent that i have sunk into microsoft. I will be switching to PS3 and xbox can take a flying leap off a tall biulding.
Posted by Rahim on 14 November 11 at 10:22pm

he stole all my coins. and my players . freakin ass!
Posted by Anthony on 15 November 11 at 11:12am

Date Hacked – Oct 27th
Reported – Oct 28th
Points taken/purchased – 2400……used to purchase PC Rift on Windows Live
Date Xbox Account Locked – Nov 14th
Date resolved – Ongoing
Compensation – want my 2400 points back
Posted by Kasper on 15 November 11 at 12:11pm

Date Hacked – Sept 29th
Reported – Oct 14th
Points taken/purchased – Unknown but $800 via cc link. All used in Fifa 12.
Date Xbox Account Locked – Early Oct (according to tech support).
Date resolved – Ongoing
Compensation – No outward communication from Microsoft yet.

Microsoft has started billing me Xbox live subscription fees again, although account is still locked.
Posted by AZ Ironman on 15 November 11 at 6:21pm

My XBOX Live account was hacked by a thief in Europe. They stole Microsoft Points (we pay for these points via credit card) and purchased additional points (which they used). I immediately was notified of this purchase and was able to recover my account. I logged into my XBOX Live account and I was able to discover who stole these points and who hacked into my account because they were still in the system playing a game called FIFA 12 Soccer. I called Microsoft and reported the incident. I gave them the email address and gamer ID of the thief. The customer service rep at Microsoft indicated my account would be suspended for 25 days while Microsoft investigated the incident. This happened on 10/12/2011. It’s been 33 days and the company still won’t tell me when my account will be unsuspended. They have not bothered to communicate anything to me indicating the status. I followed up with their customer service representative and the acknowledged that they were going to need more time. I believe these hacks are pervasive and larger than Microsoft is willing to admit. Based on the Internet research I have done, this FIFA 12 Soccer hack is widespread. My issue is we use our XBOX Live to view Netflix, play video games, do video conferencing across the US amongst our family and we view TV & purchased movie content. This account is the center of our family’s entertainment and communication with one another. Being suspended for another person hacking into my account (through no fault of my own, as best as I can tell) is simply unacceptable. The lack of communication is disappointing enough, but the feeling of being punished twice (first by the perpetrator and second by Microsoft) is simply unacceptable. I have sent Microsoft emails via their XBOX Live forum but no response. I believe these hacks are a very serious issue to Microsoft and perhaps are covering up how widespread it is. Thank you.
- Posted by Anthony on 15 November 11 at 9:08pm
  
  Exactly, I feel the same way. There’s got to be a way to investigate on stolen points without completely suspending an account for 25 days if not more. Bad enough we were hacked, now we’re supposed to sit for about a month for a service we pay for, and just because someone else hacked in to it. I created another gold account with a free code i had for a month of gold service. However, while youi can play online, things like online pass and your level in Call of Duty MW3, are tied to you original account, so you have to start at level 1, or buy an online pass to play on your second account.
Posted by Ryan Coleman on 16 November 11 at 8:25pm

I was Xbox account was hacked also, they charged like 80 bucks On points and FIFA stuff. Now I can’t use my account for over a month this suxs.
Posted by Rob on 17 November 11 at 4:49am

I was hacked middle to end of october do not remember off the top of my head. I was out of state and my father in law called to ask if I took my xbox with me….nope….I knew right away I had been hacked. My story is the same as the rest of you as far as microsoft goes.

It sucks this has caused so much stress to me, the email used for my windows live can be tied to almost anything I have ever dont on the net. They seem to not care one bit. They did offer me one month free after this is resolved….. big flippin deal! Im already prepaid for 2 more years!

Plus anything we do on a second account is for nothing if we ever get our original accounts back we have to do everything over again, and I only get a few hours a week to play as it is.

I started out calm about all of this but when I done some research to go after these hooligans I found out this is pretty wide spread. Also that the FBI would have to handle the case and it is to petty for them. The little guy always gets the shaft!

Best of luck to everyone going through this B.S.
Posted by Paul Thompson on 18 November 11 at 7:18am

My account was hacked on 2nd Oct and someone bought 20’000 gamer points on my account for Fifa and im still locked out by xbox.
Posted by Joe Mehrtens on 18 November 11 at 6:30pm

I was playing battlefield when I got a message saying someone tried to log into my live account from another location. I just assumed it was my brother trying to get in on his friends house…..nope hacked me as soon as i got off and i only found out the next day i was charged 12000 microsft points. The SOB even took the time to change my email password as well. I only reported the day after to find out i might not be able to play for a month. So now while all my friends are off playing all the new games like MW3 and ask me if i want to play with them i tell them this and they just laugh and continue talking about it while is stand there in envy.

Thanks for making life suck…..if only MICROSOFT would finally take a little more action, as if the Playstation hacks werent enough of a warning for them. Now excuse me while i go play with my wii……
Posted by Evelo on 19 November 11 at 7:21am

I’ve never had FIFA and my account was hacked yesterday. They bought a bunch of points and crap from live. Account now locked down for 25 days. No access to saves. No guarantee of a refund.

MS’s hack investigation process needs to be shot. They should allow you to lock your gaming profile one xbox and suspend all gold activty (and remove the freaking credit card information). Calling support and their demanding part of my credit card as identification requirements was also a little annoying.

Our most recent games are lego harry potter and Skyrim.
Posted by Paul B on 19 November 11 at 9:16am

I got hacked on the Nov 18th. Same MO two acheivements from FIFA 12 (never owned a FIFA game) and 800 points missing. Called MS and they lock down my entire family Gold Account so not only can I not play online but my kids are hosed too. They need to fix this now!
Posted by Dennis on 19 November 11 at 9:38pm

This is the first time I turned on my 360 and wouldn’t let me log into my account, when I recovered my gamer tag a totally new gamer tag name came up, wtf is going on with microsoft
Posted by carlos on 20 November 11 at 1:52am

Has anyone heard of any class-actions or anything on this yet? I got over a hundred bucks stolen from me, and support refuses to help. A 5+ week waiting time on an “investigation” is unacceptable.
Posted by Rhyle on 20 November 11 at 2:30pm

Add me to the list…hacked today and actually came home to find the b******d still at it…think I caught it just in time as he only spent 2000msp and didn’t get a chance to change e-mail so I’ve been able to recover it.
XBox support were helpful online – bearing in mind that their phone support closes at 5…wouldn’t be difficult to have a 24hr fraud line routed to MS employees at home? These sort of issues need addressing IMMEDIATELY.
Worried about what’s going to happen bearing in mind what I’ve heard above, but I’m going to quote how many of you are above when I speak to them, so thanks for the help there!
Posted by Rhyle on 20 November 11 at 3:27pm

Been giving this some more thought. Regardless of what MS are saying is causing the hacks they ARE responsible as they have been aware of the issue for some time now and have still happily hosted the live service for FIFA 12 and made the offending DLC available via whoTHEIR online marketplace. The fact that they have not publicised that there is a danger is also a massive error on their part – it is proveable that MS have been aware of this and that they have not issued a public warning to change passwords / remove cc details from XBL accounts…worried about profits dropping much..? Think we deserve compensation and a huge mea culpa statement from MS – who’s with me?!
Posted by Darren on 21 November 11 at 3:25am

Here’s an update in my case

Date hacked – 28th Oct
Reported – 28th Oct
Points taken – 5000 Purchased
Date resolved – Still not resolved. It’s been 25 days and i’ve called to complain. Nothing they can do but add a note to the account that the customer is unhappy its taken this long.
Compensation – Well i hope they give me something as it’s taken longer than told!
Posted by Goldy on 21 November 11 at 10:12am

Add me to that list! I’m now in damage control and they (mircosoft) is acting like they have no idea. that what makes me angry! Somebody call the press and let’s see what Mircosoft does to make this right.
Posted by David on 21 November 11 at 4:40pm

I just got hammered.. $200 in MS points bought from my bank card! MS shut my account down for investigation.. I’m not a happy camper! I wouldn’t be so upset if it was a few bucks but DAM $200! It’s easy for them to get your money but your pulling teeth to get it back
Posted by Darren on 22 November 11 at 12:30am

Date hacked – 28th Oct
Reported – 28th Oct
Points taken – 5000 Purchased
Date resolved – Resolved 22nd
Compensation – 2 months Gold membership and refund to my CC for the 5000 points.
Posted by Marc on 22 November 11 at 1:03am

Not entirely certain how my account got hijacked.

But damned if it wasn’t a FIFA hijack.
Posted by Josh is angry on 22 November 11 at 10:36am

November 20th. They bought fruit ninja and a bunch of other lame crap. So angry. Reported the theft to the police. strongly recommend others do the same.
Posted by duplissi on 22 November 11 at 11:27am

phishing scam my ass! i know thats not true because i am primarily a ps3 gamer and when this happened to me i hadnt touched my xbox nor my gfwl account for nearly 4 months(in fact my xbox wasnt even hooked up!)! there was no email or site where i had to put my windows live info into.

this happened to me a month and a half ago and i now have 2 fifa 12 achievements… ugh and microsoft told me they couldnt remove them! they hacked in and purchased 10000 ms points! microsoft did take care of it and my money has been returned, however it did take 3 weeks before that happened. after all that i had to spend about an hour on the phone with xbox support to unlock my account so i could used my xbox and gfwl accounts again(just got halo ce anniversary and i couldnt play it online)! whats really pissed me off was that in order to compensate me for the trouble i went through they gave me one whole month of xbl gold for free…. oh dear how generous…..
Posted by Scidad23 on 22 November 11 at 2:54pm

Happened to me at 11:55 PM last night. I was playing Skyrim, got 2 emails from Microsoft that I had successfully purchased 50 dollars worth of points. I called MS and they locked the account, put me on the same 25 day “investigation” waiting period. I cancelled that credit card and won’t be linking a card to that account again. How is it that EA gets away with screwing customers even when we DON’T buy their games?
Posted by Liz on 22 November 11 at 3:59pm

We got hacked Oct.22. 10,000 points, all went to FIFA. It happened just three days after we bought an EA game (non sports related) off xbox live. We called in as soon as the notification was emailed that it had happened, but instead of blocking or immediately refunding the purchase, we were told to wait 25 business days for fraud investigation. We called back just to be told they didn’t have the proper ID numbers and had closed the investigation. We had to start all over. They (Microsoft) called last week to say they didn’t have our serial number and needed to restart the investigation.Again. That was the third time we had given it to them. Today I called, they said they did not have the serial number and couldn’t continue. This being the fourth time they have claimed not having the info, I asked for a supervisor. They refuse to escalate this despite this being their error and are sitting on $125 of ours. I called back a second time to make sure the had the info on record this time, but it will be another 25 days to investigate?! Bullsh*t. How can this be such a problem but no one is talking about it? I want to love your product, Microsoft. Quit making me hate you!
Posted by JoEYB on 23 November 11 at 1:38pm

Happened to me last saturday. My son wanted to play xbox but there was a error. I logged into xbox.com. It has me playing FIFA 12 and said i purchased 4 1600 points and used them on fifa (online team). I do not know how they got my account. I remembered the day before i joined playfire.com. So i dont know if it was them. I called MS they told me 2 options 1) they start investagation take 25 day or i call my bank to fight the charges. (as of today the bank refunded me the money and i guess they are talking with MS to get the money back. ) If MS says no then the bank takes the money back!!
Posted by Andres on 24 November 11 at 7:29am

Hacked: 10 June 2011
Was I the first ??? Was the link from Bioware /Xbox live accounts (through EA Download manager)

Fecha Descripción de la transacción Detalles Tipo Importe Saldo
10/06/2011 SOBRE DE ORO — Contenido consumible -80 —
10/06/2011 SOBRE DE ORO PREMIUM — Contenido consumible -120 —
10/06/2011 JUGADORES DE ORO PREMIUM — Contenido consumible -280 —
10/06/2011 JUGADORES DE ORO PREMIUM — Contenido consumible -280 —
10/06/2011 JUGADORES DE ORO PREMIUM — Contenido consumible -280 —
10/06/2011 JUGADORES DE ORO PREMIUM — Contenido consumible -280 —
10/06/2011 JUGADORES DE ORO PREMIUM — Contenido consumible -280 —
10/06/2011 JUGADORES DE ORO PREMIUM — Contenido consumible -280 —
10/06/2011 JUGADORES DE ORO PREMIUM — Contenido consumible -280 —
10/06/2011 JUGADORES DE ORO PREMIUM — Contenido consumible -280 —
10/06/2011 JUGADORES DE ORO PREMIUM — Contenido consumible -280 —
10/06/2011 JUGADORES DE ORO PREMIUM — Contenido consumible -280 –