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Microsoft Responds to FIFA 12 Hacks
Based on all the folks claiming their accounts have been hacked in the previous report, we decided to reach out to Microsoft and see if they had any official update on what’s going on. Their response isn’t exactly sexy.
We do not have any evidence the Xbox LIVE service has been compromised. We take the security of our service seriously and work on an ongoing basis to improve it against evolving threats. However, a limited number of members have contacted us regarding unauthorized access to their accounts by outside individuals. We are working with our impacted members directly to resolve any unauthorized changes to their accounts. As always, we highly recommend our members follow the Xbox LIVE Account Security guidance provided at www.xbox.com/security to be protect your account.
Basically, Microsoft isn’t acknowledging that a widespread system compromise did take place, nor that there’s anything systemic in the compromise. This appears contrary to the user response we’re seeing on the previous story, but then again, we don’t have the whole picture.
Normally, I’d view this as a case of Internet busybodies making up stories just to be dramatic, but too many of these stories ring true. Plus, Activision Social Media Manager Dan “One of Swords” Amrich is a victim here, and I doubt he’s the sort to tell tales.
Here’s a collection of other stories provided by the community –
Connor Savas:
Ass holes did this to me I had 2110 map on my gtag and now there’s 30 I recovered my tag only to find that FIFA 12 was my last game played and 15g was on the game 1 was star a ultimate team. 2 Was sum outher one not no what I’m going to do ):
Nick:
Looks like mine got hacked too. And I thought that my sister had played her friend’s FIFA12 when they came over. Damn.
Vincent:
Ive had the exact thing happen to me… but it was with fifa 11. on august 20 i went to work came home and found that my account was recovered to a different Xbox. i tried to recover but the password was changes. i change it again recovered it and reported it to Microsoft. that lock my account and said they will “look into it”. Its been 2 months now and nothing has happen. the little bastard that stole my account also stole 200 bucks from my back account. to buy 10000 Microsoft points and a family gold pack. i took notice of this story when fifa 12 was mention. but i was hacked BEFORE that game came out. with fifa 11. maybe it really is because of EAs servers. And to top it off when i finally made progress with Microsoft on the phone they told me that when they do get to my account i wont be able to log in for a month. woooo.not.
Deryl32:
Ive had the exact thing happen to me… but it was with fifa 11. on august 20 i went to work came home and found that my account was recovered to a different Xbox. i tried to recover but the password was changes. i change it again recovered it and reported it to Microsoft. that lock my account and said they will “look into it”. Its been 2 months now and nothing has happen. the little bastard that stole my account also stole 200 bucks from my back account. to buy 10000 Microsoft points and a family gold pack. i took notice of this story when fifa 12 was mention. but i was hacked BEFORE that game came out. with fifa 11. maybe it really is because of EAs servers. And to top it off when i finally made progress with Microsoft on the phone they told me that when they do get to my account i wont be able to log in for a month. woooo.not.
Rich-c:
I would really appreciate some word on how we are all getting are accounts hacked with this Fifa thing and Microsoft is saying nothing is going on. Its all over the net and twitter. I am locked out of my xbox live account and had money stolen for 6000 Microsoft points. So can you guys please Cowboy up and release the INFO. So people can protect them self.
Shane:
I had mine hacked two days ago. They bought 10,000 MS point and seem to have spend them all (including some I already had on my account) on FIFA bundles. It was easy enough to retrieve my account but how hard it’s going to be to get my money back is another question. Microsoft support have warned me it might take a month for the investigation to finish and until it does I can’t use Xbox live, Windows live, or Games For Windows live. Not impressed!
Jeff:
I also was hit with this on Saturday, October 15th. I also do not use the EA servers. I also haven’t used this username or password for at least 5 years. It is outdated and irrelevant due to life changes.
I suspect that Microsoft has hackers inside their servers. Fortunately I only lost a few thousand MS points. My 4 year old son managed to purchase the highest MS points deal a few years ago because the CC was linked. That got removed very quickly.
I’d suggest to anyone, affected or not, NEVER put your bank or CC info on ANY site. PayPal, Microsoft, PSN, etc. The thieves appear to be ahead of the corporations.
I’d note that I also got two FIFA achievements. That seems to be the “fingerprint” left behind on this issue. That is actually how I figured out that I was affected by this hacking.
Microsoft still wants to say that it was either a “mix up” or that I allowed someone to Phish my account info. I don’t ever fall for phishing tactics. If I get an email suggesting that I go online, I use my trusted bookmark link or I don’t visit the page. I verify ALL emails before entering info.
Dan:
Add me to the list of hacked , 3 fifa cheevos & locked out of my gamertag. worse bit is xbox support dragging their feet over sorting these accounts out & returning them to their rightful owners.
Julian:
I just got my account hacked. I was at work when my friend called me to tell me that I had just logged in to play FIFA 12. He knew I was at work so thankfully he called me and I was able to get the account locked down immediately. The guy bought $75 of MS points and spent it on a Gold Premium Content pack. I’d be less annoyed if he had bought stuff for a better game (in my opinion. Obviously some people like the EA series of yearly sports titles.). Hope this gets plugged soon, I’d hate to have to dump XBL cause some hooligans are causing mayhem via EA servers (yet another reason for me to loathe EA) and it affects people who don’t play on them.
Dave:
I recently found out I was hacked. I do not play FIFA12 (although I WAS going to buy it). However I DO play NHL12 and NCAA12 – both EA servers. I found out when the hackers bought 10,000 microsoft points on my credit card – I received an e-mail to my primary e-mail address. After I found out, I immediately cancelled my credit card and filed a dispute on the charges. I called microsoft – they are starting an investigation but I can’t recover my gamertag or go online for the next 25 days. Microsoft said they could permanently ban the offender’s machine from playing on xbox live. I’d rather see the person in handcuffs but if they’re overseas I guess there’s not much you can do…
Felipe:
Happened to me earlier this morning, if I hadn’t gotten notices by mail about the first purchase of $50 they’d have gone on draining my card I bet. Microsoft locked the account at my request and they promise a refund but if they’re still saying there’s no problem on their side then the evidence says otherwise. Also, you don’t need to own Fifa 12 for this to happen to you, my system has never even touched a sports game.
Connor:
Its fucking xbox, i just got my account havked, and i have never played a fifa game in my life
I’m trying to give Microsoft the benefit of the doubt here, but it’s a little hard to accept that they “do not have any evidence the Xbox LIVE service has been compromised” after all the testimonials above. Then again, Electronic Arts appears to be tacitly connected to the issue, so we’ll follow up with them as well.
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One of my co-workers told me he got hacked too. He only lost around 1600 MS Points, but it was all spent on FIFA12 stuff. Don’t think he even owns that game…
It is possible that these peoples emails and passwords were hacked via other intrusions of other services and they never changed their passwords… *cough cough*
This also happened to me. I was logging on to AOE online and had to re-set my password, which I thought was funny at the time. Then two days latter when I was checking my bank account there was around $130 worth of points charged to my account… plus I had some Fifa2012 achievements, which I would never play. I have got microsoft investigating and my bank so I hope I get my money!
MS should shut off the servers for as long as it takes to find the issue and squash it. Yeah, it costs money, but I’m willing to have some downtime if it means my account info stays secure.
People actually lost money? Oh, so the “great HACK OF PSN” is now second in the “OMG HAX!!” since no one reported losing any money. Oh lol.
Actually in the PSN hack if you actually read alot of the information about it, thousands of bank account details were stolen. Trying to use a trgaedy for your own gain so your “thing” is better than someone elses is called being a massive dick. Stop it and start appreciating that inanimate objects aren’t worth fighting over, at any time. PERIOD.
thank you that is so true. Some people think that one system has to be better than the other so they will make everything sound better then the other. exige34 you are such a dumb dick.
Now Now Microsoft…dont go sounding like a mac
Interesting enough some have mentioned August 20th. I know that there was an issue with M$ at the time as I was affected by what they called ” a server issue ” I lost all my purchase history and points. It took a filling with the BBB to get that resolved. I wasn’t hacked though it seems oddly related due to the time frame.
At about 8am this morning my friend, who quit xbl for ps3 a year ago, told me his credit card had been accessed and ms points had been bought. I didn’t think much of this because of our mutual thief of a friend…that is until at 10:30 he calls me and says HE had just lost $100 from his cc he was going to buy mw3 with, and it was spent on ms points and of course the notorius fifa2012 was recently played. Now my other friend, the earlier, has removed his cc but has not checked for fifa12 on his achievements, I’m not taking chances and I’m removing the cc info from my acc as we speak.
If the EA servers are this bad right now what do you think will happen to BF3? They already banned people because they ACCIDENTLY joined a modded server by using origins server search tool. Its disgraceful and until theres some valid confirmation that they are dealing with it im not touching an EA game.
Very true. I already preordered BF3, but if I hear rumors surfacing of any hacking occuring again, I will trade in that game in a heartbeat.
Two of my co-workers were both hacked. They found their passwords changed and $75 charged for Microsoft points. Fifa 2012 and add-ons were bought. They both changed their passwords as soon as they found out. They contacted Microsoft and Microsoft said they had already flagged the accounts when the passwords were changed. They were both refunded immediately and their accounts returned.
Vincent and Daryl have the same quote. You should check that.
LOL, good eye sir.
Poor XBOX Live. Although Xbox players at my school made fun of me for owning a PS3, I pray that you guys are spared from this.
Good luck fellow gamers.
thats why i dont like microsoft–poor product with public lies.
And the Moral of the Story. Become an NBA fan. but all jokes aside i feel sorry for everyone who is affected and im hoping that this gets resolved, but knowing EA i fucking wont
Same thing happened to me today… Somebody logged into my account while I was at work and spent $35 worth of Microsoft Points that I had left over from a 4,000 point card I had just redeemed. Just as with every single other report of this, they purchased a bunch of FIFA 12 content with the points.
I was able to recover my gamertag because I caught it enough before they changed anything other than my password. I’d REALLY like to know how exactly all of these accounts are being compromised. Xbox Live support tried to tell me that it was most likely a keylogger on the Internet, which is basically the same as telling me I’m stupid and it was my fault. I’m 100% sure it was nothing I did, as I’m in the IT field and there’s no way in hell I had anything to do with leaking my own password.
The fact that there are so many reports of this clearly indicates that it’s a large scale issue caused by some sort of compromised security. I think it’s complete trash that I’m expected to essentially lock myself out of my own account for 25 days (probably more, given the volume of affected accounts) in order to get my money back. If this was my credit card, they’d have removed the charges and sent me on my merry way already. Shame on Microsoft (and probably EA as well) for totally dropping the ball on this.
Mmm. 2500 MS points, and 400 dollars off my credit card… I told them “I got on the Xbox and tried to sign in as normal, but my account was apparently not there. I had to retrieve the account and when I did, the last game I had apparently played was Fifa 12, which I have played, but I traded it in 2 days after purchasing.” (sport games not my thing)
They say that my recent purchases included something Fifa 12 related, and acknowledged my account had been activated on another console after I gave them the serial number…
DERP! Logically something has gone down! Refund my shit!
I never got hacked, mind you I haven’t been on in a while. Saying that, I really do sympothise for all of the user’s who have been hacked, because it seems that Microsoft is just sitting on their asses doing nothing. If they want this to go away, it should be their number one priority to eliminate the problem and assist all of those who have been hacked. If it’s going to take them a month to resolve these people’s concerns, then that indicates that something much larger os going on behind the scenes. Man up Microsoft, grow a pair of balls, and admit when you did something wrong.
What a joke microsoft, what a joke, Why don’t you stop posting about how users can stay safe and worry about your service & servers being safe, your games are getting hacked into & your servers are garbage that disconnects everyone, at least have the decency of holding yourselves accountable for your garbage & not punish us users for your sh%^ disconnecting servers.. . I tried to play fifa 12 UT yesterday & my first game, I could not control my players, what an awful experience for someone to go through after purchasing a game, I just about had it with their horrible carelessness about their customers/100% profit focus, it will catch up to them soon, I never imagined a game could get hacked into so easily, to add salt to the wound we now have to pay 10 dollars for an online pass just to go through all this explained above… The more you focus on profits the sh1&&ier your games are getting, but if your going to change for service anyways, please learn how to provide service bc right now your charging & giving garbage in return.
Add me to the list, I got booted offline whilst I was on my 360..! Didn’t realise until I tried to reconnect and told my account not valid…usual thing..ms points gone and two FIFA 12 achievements with now a 25day suspension and I’m the f ing victim..! Not happy at all…
Mark me down for hacked. 6K microsft pts bought. 75$ gone. FIFA DLC and Achievements from a game Ive never touched. Account locked for 25 days pending investigation. BF3, a game ive been waiting for since before Bad company existed, now has to be played on an alternate account. So i cant even play Karkand because im saving the code for the main account when it comes back…..oh did i mention i dont get my 75$ until the investigation is over?. There goes my MW3 money too… fuck me right?
Count me into this as well. Turns out I would have never had known this happened had my Raptr account not told me I just got FIFA achievements (a game I don’t own) whoever did the hack also was smart to only use my MS credits I had already purchased so I didn’t see any additional charges.
After calling xbox support they suspended my account to ‘investigate’ for 25 days. Nothing like getting punished for something that is clearly wrong with Xbox security.
I was hacked on Fifa 11 and hackers spent £250 and to finish it off my brazil squad qas hacked tonight on fifa 12 PISSS TAAKKE
Me as well. I was actually on Xbox Live when I was disco’d – wasn’t sure if it was me just losing my connection through my provider. But it didn’t take long before I jumped on my computer and saw there was an alternate email address associated with changing my password, and I couldn’t remove this new email address myself. So I called MS, and the gal I talked to was nice, but hearing “20+ days” to get my Gold account back wasn’t too encouraging. Oh well. And yeah, lost 4,000 or so points. I actually watched them go down and gave the gal at MS updates as they did. Heh.
I dun been goofed. A buddy of mine asked me why I was playing Fifa w/o him and I didn’t own the game. Trying to login to my account found it was unable to sign into my gamer tag. Looked all this up online, discovered the FIFA crap and gave a call to good old Microsoft. I was nothing but polite and patient given the circumstances. The customer support representative was haughty and rude the entire time. I understand they might have an increase in calls due to this OBVIOUS breach of security. But I’m a good lil gamer. Anyways, they then proceeded to tell me its 25 days of waiting just to get the account unlocked… THEN I might get my money back they took? Dunno bout the rest of you but that 200 bucks was going to go to a dentist visit (had to cancel obviously cause I don’t have the copay now.), but it was really needed. I’ve had a stolen credit card before, just the information and the fraud department of the service I used had me reimbursed within the week. I’ve had images of strangling the anonymous call representative and Bill Gates all day. Cancelling the account once I’m able is going to be a all too happy occurance. PS3 here I come.
same thing has happened to me and microsoft just told me we are looking in to it its going to take 25 days but you can play offline content
Yea I was recently hacked by this crap as well on the 12th of October, when the dashboard update was taken in effect… Came home from jury duty, tried to sign onto my account, said i needed to recover my profile or whatever it says when the account has been recovered onto another console, recovered it, and right then as i signed on knew that i was hacked by this crap because FIFA 12 was my last known game to be played, 2 achievements were achieved as well, “I’ll have that one – Open your first pack in FIFA 12 Ultimate Team”, and “New club in town – Create your FIFA 12 Ultimate Team Club”, I have never played a fifa game as I am not a very big fan of soccer what so ever, went to the marketplace, I had 3000 msp’s before all this, and when i checked my msp’s they were 0, signed onto hotmail and the password or any other info were not changed at all, right then and there i called up microsoft support.
Waited about 20 minutes to talk to a representative about this, finally went through, gave him my account info and everything, told him that i had bought a 4000 msp card and bought 4 things on the marketplace that day, then 3 days later hacked and gone, he looked up the info, told me that 25 items were last purchased, each costing 120 msp, he then had told me that he was going to hand all of this over to the investigation team and once it is over I was going to be refunded my msp’s, and that i will not be able to log onto my account for 25 business days, a week later i called as I am concerned about this, gave them the reference number that the guy had given me so i can keep checking on my live account status, they said the team has not updated any information at all, makes me wonder if I am even going to get my account back or my points, along with a 12 and 3 month i had purchased back in august….
I was hacked this past weekend…bastards bought over $130 worth of MS points, spent them all and then migrated my account to freaking Brazil. Now it’s locked for a month while MS “investigates” it. Something happened that we aren’t being told about.
I was also hacked, they purchased items with my Microsoft points. When I called Microsoft they said it would take up to 25 days to fix and that my account was locked until then. So I cant use xbox live, or any windows live (messenger, technet) system until they fix it.
This is absolutely unacceptable. My account was compromised, money was stolen from me.
Microsoft is saying they wont provide any compensation, I can only imagine how EA is going to deny it.
Someone needs to pay for this fuck up.
To provide a little more details.
I purchased FIFA 2 week or so ago. When I went to register the game and connect it to my Xbox live account it wouldn’t let me. The first clue that I saw was FIFA/EA asked me to confirm an email that wasn’t mine.
After hours of talking to tech support I finally found out that my Xbox live account was associated to another EA Origin account. Ive never let anyone use my account, in fact I barely used my Xbox live account before this. It had been inactive for over 6 months.
I got EA to unlink my Xbox live account and re-associate it to my new origin account. I do not believe they had made any purchases by this time because I saw that I had points when I started playing FIFA.
A week later when I went to log in to Xbox live I got the notice saying that my profile was invalid and I had to recover it. When I logged into my Xbox live account online, I saw that my Microsoft points were gone.
I immediately called Microsoft and they told me it was the “FIFA hack”.
There was definitely some kind of breach, and at least from my perspective, even if EA links your account correctly, you are still vulnerable.
Got my old account hacked tonight. I actually had forgotten about it. Got an email saying thanks for purchasing 6000 points for 75 bucks. Same FIFA bullshit. I don’t play any shitty ass EA games so I doubt it has anything to do with EA. Already have a call into my bank to cancel the pending charges. I will be canceling my XBOX live accounts and probably selling my XBOX and going PS3. MS can suck a dick.
I doubt it matters what your password was because they obviously had account names and passwords…nobody can brute force that many accounts that quick. So obviously they have access to xbox live databases and are running some kind of script
Mmmmm classy hate mail always fun! :D
i just work up this morning before going to work and went on xbox.com to see if i had any msgs from people and it said i was currently online playing fifa 12 and 3000 of my microsoft points were gone which i only put on 2 days ago! now i was late for work so i coudlnt do much about it, but i got home have recovered my account and my friends told me about this article.
now im tempted to contact microsoft but for the looks of things its just going to mean that i cant play and the end result being they do nothing about it!
i have to say my faith in gaming is dwindling now. especially with microsoft and EA
On the 23/10 (unknown to myself) someone logged into my XBLive account purchasing 6000 points & then on the 24/10 spent them (plus my previous remaining points) on 48 purchases of PREMIUM GOLD PACK & PREMIUM GOLD JUMBO for Fifa12.When I’d discovered what was going on I rang Microsoft who said to me, very similar to others that ‘They’d suspend the account for 25 days and,pass it on to the investigation team’.
Deciding to do some checking up I found when looking through my ‘My played Games’ list it said Fifa Soccer 12 the US version of the Fifa game had been played on the 24th despite actually residing in the UK with a UK xbox.
Searching online about this problem it seems this fraud might be on a larger scale than Microsoft or EA are caring to admit & what they are describing as a limited number of users is appearing to be alot & getting larger as we speak.This has been happening for at least 5 weeks now & still going strong.
They also advised me to contact my bank to tell them my details have been compromised,obviously knowing something but offering no explaination.Overtones of culpability & damage limitation speak already been put about.What the hell is going on there?
This just happened to me about 2 hours ago. Somebody purchased 1600 MSP and I got an email confirmation.
I logged into XBox live page, and saw I was online playing FIFA, and had 15/1000 AP for the game. I do not own it, and would never play it.
I immediately changed my PW, and called XBL customer service. It took like 10 minutes to get through the stupid automated menus (they should have an emergency line for stuff like this). The person acted like he already knew it was compromised. He locked it after asking me for 12 different forms of ID, then told me I had to come home to my Xbox and call them back and provide 2 more numbers before they could “start the investigation” which would last 25 days.
Once this is fixed and blows over, I may just be done with Xbox live. Thank god I only lose $20 before I noticed a problem…
Hey guys i dont even have an X box but All my Fifa stuff has been Stolen..Like im talkin Messi, Drogba, I had insane amounts of cash on my fifa UT and somehow this person/Persons have Hacked my EA account and got my password and account details from EA…
Used all my cas and stolen all my cards using a dummy acct then sent it to there real one i told ea and they destroyed the dummy acct but replied with it was made at 4 this morning.. so there are people/person’s hacking EA and stealing peoples Information
My xbox live account got hacked 4 days ago and the same Fifa UT DLC was bought using my points. I don’t even own a Fifa game ffs. Got the usual reply from Xbox live support of my account getting looked into and it will be locked down for the best part of a month :(
No evidence the Xbox LIVE service has been compromised my ass :(
My sons account has been hacked, the account had not been used for a very long while. He has not had an xbox for well over a year possibily 2 years as its been broke and he never bothered getting it fixed. Microsoft have blamed him for putting his details into a phising website! problem is he cannot even remember the gamertag and he does not know the answer to the secret question as I set it up. So Microsoft dont have a leg to stand on but still blame my son. Who ever took it over purchased a new subscription and then purchased further 2000+ points. Considering my son no longer has an xbox he has no reason to make these purchases. Micorsoft really are a bunch of crooks
I will tell you all the source of the problem, the problem is a website called DHGate, it is a chinese wholesale site which sells cheap items (straight from the factory floor apparently) on the site it has microsoft points for sale for a very small fraction of what microsoft charge you. 6000msp for 20$ < example.
these "accounts" that they are selling are your accounts..
I fell victim to this too. I would prefer not to give an amount, but they kept buying $49.99 Microsoft point bundles until MY CHECKING ACCOUNT WAS EMPTY. When it reached the limit on 49.00 bundles, they changed to smaller ammounts to finish me off. I ended up at negative $7.00 after my other pending charges cleared. Lucky for me that it was the day Before payday when the attack occurred.
Here are the details I have been able to gleen from what happened, just in case it helps others.
The problem is still not fixed, because this just happened.
I think it started on Wednesday evening, Oct 24 around 6:30 PM. I was playing Forza 4 online and one of my times would not post to the leaderboard. I went back to the dashboard and my xbox helpfully informed me that there were no valid Live accounts on my xbox, though I could still see my local info. I restored my live account and then went back to play Forza and watch Netflix for the rest of the evening. I think that was when I was hacked.
The fraudulent charges did not appear on my debit account until apx 10:30 AM on Thursday Oct 25. I was lucky enough to see them around noon while checking my bank account online while on lunch break at my job.
From reading other stories online, the pattern seems to be that all the victims have at least one game that automatically ties your MS Gamertag to an EA account. In my case, it would be Mass Effect and/or Dragonage 2.
It does not appear that changing your password or emai will help. I read of several people who changed their XBox LIve passwords but to no avail because the EA account automatically updates to grab the MS account info as soon as you change it.
The best bet is to go through the process of removing you credit card info from you LIve account. I believe that requires a phone call to microsoft support, based on what I have read. I am locked out of my LIve account for the standard 25 days, so I cannot verify that.
The phone number for Xbox Live support is 800-469-9269
I hope my post helps people. I’m a single dad and things are hard enough already. I really didn’t need everything I had taken from me so that some kid can play FIFA. MS did confirm that the points purchased had been spent on FIFA and/or transfered out of my account.
UPDATE:
Microsoft are telling me that the theft happened on xbox.xom rather than through the consul (which was destroyed over 2 years ago!). It seems that you can log into Xbox.com using the email as long as you know the password. Now the account that was signed into was last used at the end of 2010 to make a very small purchase which we know about and had not been used since. So somehow the hacker has got the password which we find hard to believe as they would first have to know that the email was linked to xobox.com (its our own domain name email so it would be impossible to know from that ie not hotmail or live) also they would have to know the password which was random generated and also not used on any other site/login. So would any one know how the breach was done because microsoft I believe still think we gave out the password etc which we deny 100%
just checked out dhgate.com as mentioned in a previous post, unbelieve that this type of fraund can be carried out on such a large scale without someone doing anything about it.
They supply a gamer tag and password which contains the points which you can then spend. But once the account has been reported as being comprimised then surely all the points and anything that has been downloaded have been lost and your consul will be banned or does anyone know any different?
Same here!! My sons account was hacked into & they used my credit card to purchase 10,000 microsoft points & spent the points. I called microsoft immediately & reported it & in the mean time; my sons account is locked!! They told me that teh investigation team would be in constant contact with us but I haven’t heard a word from them since filing the report!! I am very pissed at the entire situation!!
My account was hacked, I reported it about a week or two later. After a month, I got a response that the purchase was made from MY xbox, the investigation team COMPLETELY disregarded that a random email had attached to my account, reset my password and security question, etc. Then the 6000 points were purchased within 24 hours of that. After a polite reply including my dissatisfaction, all of the evidence of hacking, and how common this has been, I IMMEDIATELY received a reply that I WOULD be given the refund, and that it would take up to a month.
hacked on the 15th. 10,000 ms raped from my acct xboxlive support if you wanna call them that grill me like i am defrauding them for some BS ms points make me feel like a criminal getting all my info then tell me 25 days. said i would get a email too sometime a week later. so its 25 business days and no email. call back and speak with one of thier supervisors cause they never said business days. The semi retarded sounding supervisor comes on with all the apathy in the world and doesnt reassure anything and the guy sounds like he is 15 and i am interupting him playing cod. thanks for being a douche Steve R. im a victim and your cust service skills suck ass
Ok, so I found out this afternoon that my account had been hacked because I had gone onto my email which kept telling me I had an incorrect password, which was wrong. So I went through and recovered my account through an old email i still had and was able to change the password and that’s when I found the 10,000MS points bought with my card. I immediately attempted to log on to my XBox Live account where it informed me it was invalid. I then got onto my husband’s account and saw my gamertag online playing FIFA12.
I immediately called customer service where he informed me that my account would be locked to prevent anymore useage. Now I odn’t really care that it will be locked for the next month, because I just bought some new PS3 games and will just play those until everything is resolved.
My biggest problem is that I cannot get into my Hotmail account AGAIN now. Does anyone know if it was just rehacked by the same asshole as before or if it is locked up along with my gamertag? I don’t have an issue changing email addresses, but I am a little annoyed that I wasn’t informed of that aspect.
BTW, here is the email address that I found when I tried to recover my Hotmail address:
haili_121@yeah.net
Dunno if anyone recognizes it from their own troubles, but I have no idea who it is, and I hope they are murdered in their sleep for what they have done to so many people.
I had the same haili_121@yeah.net address linked to me account. I was charged $70 worth and caught it before it got even more. A wide scale like this means the accounts we compromised on microsofts side of things. After this shit, I am detaching my payment information and not renewing any services for online gaming any longer.
I Have been hacked on fifa 12, and i wonder if you could et all my players Back He left me with only 1 bronze player and he took all my Gold Players RARE , This is fustraiting because i have spent 30 Pound on Microsoft points on the game and i was wondering if you Could help Please !!!
On the 29 th of October btw^
My sons Xbox account has been hacked last week. They have managed to take nearly £200 out of my bank account and used ms points. They purchased them last week and my son was in Ireland for the whole week so the first i knew of it was when my bank phoned me to tell me about suspicious activity on my account. They have changed my sons gamertag and we have had emails through confirming the purchases on my sons email but addressed to a different gamertag!! What the hell is going on? When my son managed to get into his account after changing his password, as the little shits had changed his password also, there was another gamertag on his account!!! I telephoned Xbox/microsoft as soon as the bank had informed me and they have started an investigation into it. I was informed that this could take anything from 7 to 28 days to get sorted but was also told that it was very unusual for the xbox live accounts to be hacked. But, after looking on the internet it is a lot more common than they are admitting to. I am fuming as the money that was stolen was for christmas so cheers for that and ruining our christmas! Scumbags!!
I was just hacked lastnight. Found out today Oct 31th…. Same thing Fifa 11 was the last game it says i played. My Windows live ID was changed the email added to it was haili_121@yeah.net. The user name under my friends list who i never had any friends was “Huzzah UK”….. I had to call Xbox report it, same thing 3 week investigation will happen. The hacker used my credit card to purchase points which he then transfered over to his account. I had to file a fraud charge on my credit card as well…. This is total B.S….
I, too, am a victim of this. I actually discovered it after I had a confirmation email sent to my account. Ironically; I don’t even own an Xbox. I do, however, have a “Games for Windows LIVE” account. I filed a police report and called my bank within an hour of the purchase to have the transfer stopped as the purchase hadn’t gone through yet and was only “reserved” on my account.
Add me to he list. FIFA hacked on 10/29. I actually caught them in the act, but they got a few thousand points before MS was able to shut them down. They were stopped before they could buy points on my credit card. This is looking like a huge problem. I wonder if EA is to blame somehow?